Our Client Stories
Learn how Hearing Partners and Oticon hearing aids have changed the lives of those with hearing loss.
What Our Clients Are Saying
Our Happy Clients
“Ipoh branch | Ipoh We were attended by Mr Aiman and Ms Najiha. They attended to my aunty and explained very well about the hearing aid. Mr Aiman fixed the hearing aid for my aunty.”
Hazel Victoria
“Mount Austin branch | Johor Very pleasant and neat set-up. What was most impressive was the professional work of the audiologist. He was most helpful and friendly in explaining the situation and all the relevant queries. He was very patient in navigating through the myriad of questions. The receptionist was very attentive in keeping the patient informed of the progress of the expected delivery of the hearing aid. She consistently sent reminders for the appointments.”
Wong Ping Seng
“Taman Abad branch | Johor Thank you, Michael and Ms Thi, for providing very good after-sales service & very helpful. I strongly recommend this place. I had a wonderful experience with Hearing Partners Johor Bahru.”
Wong Cook Hong
“Raja Uda branch | Penang Xceed is INCREDIBLE. I can wear Xceed (from July 2020) the whole day. Loud ambient sounds are comfortably audible. I am more aware of my surroundings. With Xceed, I enjoy listening to music in my car. Bluetooth technology and the Oticon On app are great and convenient. I am satisfied with the after-care service from Hearing Partners Raja Uda staff.”
Wang Lip Min
“Elit Penang branch | Penang I have been using Oticon hearing aids for 6 years now and this is my 2nd HA set. I am happy as I can chat and participate in family gatherings. I enjoy watching my TV drama with my hearing aid. Friendly and great service was provided to me by Michelle.”
Cheng Sai Ho
“Tanjung Tokong branch | Penang I am Jennifer, a senior who has had a hearing handicap for a long time. Finally after a lot of encouragement from my sister who is a psychiatrist, I finally found so much confidence and happiness being able to join friends and family in our social groups. My slight depression went as I felt I could communicate with others. The best gift for myself is these hearing aids. If you are not sure, go get tested, you will definitely find out how much you missed in life.”
Jennifer Tan
“Melaka branch | Malacca Before this, I used Oticon Dynamo SP6 and upgraded to Oticon Xceed 3 BTE SP. I like the quality of Oticon hearing aids and it suits me. Thank you to all the staff and your best service.”
Mohd Aris Abd Ghani
“Seremban branch | Seremban I’ve been hard of hearing and using a hearing aid has made a huge difference for me. Thanks to my audiologist, I can hear much better now. I am grateful for their support.”
Jaclyn Ong Ban Sean
“Bukit Tinggi branch | Selangor My hearing got worse; the previous unit did not have enough power for me. Thanks to Hearing Partners Klang who introduced powerful hearing aids that changed my life for the better. Clear and easy-to-understand explanations, friendly and sincere services that really touch my heart – I am truly thankful for your excellent jobs.”
Pn Saa’diah binti Sari
“Amcorp Mall branch | Selangor The hearing aid has improved my quality of life, especially in my work and social life. Communication is clear and doesn’t need to be repeated. The small size, especially once it fits snugly in the ear, makes it comfortable to use all day long. As for follow-up service, Ms Chong has been extremely professional and always understanding, the reason to always reach out when I have questions about my hearing aids, Amira too works diligently to get appointments arranged with timely reminders. Keep it up Oticon & Hearing Partners Amcorp Mall.”
Prem Kumar
“SS2 branch | Selangor We received exceptional service from Grace and Farah at Hearing Partners SS2. From the moment we walked in, they greeted us warmly and patiently guided us through the selection process of the hearing aid for my mother, Mdm Lim Chew Lan. They demonstrated a deep understanding of her needs and preferences, ensuring she found the perfect solution. Their professionalism and expertise made the entire experience smooth and pleasant. Thanks to their dedicated assistance, my mother is now enjoying improved hearing and a better quality of life. She couldn’t be happier with her new hearing aid, and we are truly grateful for Grace and Farah’s outstanding service.”
Lim Chew Lan & Gary Tan
“SS15 branch | Selangor Alhamdulillah, after using Hearing Aid, my son Hafiy can hear well. In terms of conversation, there are a lot of improvements. Before this, Hafiy was speech delayed but after using Oticon Opn Play 2, he can hear and speak well. He also can give a good response to our conversations. Hafiy really enjoys interacting with people as he can go through a two-way communication process. Before using Hearing Aid, only me and my husband talked to each other, but now Hafiy is able to respond and interact with our conversations. The service provided by Hearing Partners Subang is the best. Friendly staff and good customer service in serving customers whether in the outlet or online through WhatsApp. They also provide reserved parking spaces in front of the outlet, so it is easier for customers to get their services.”
Hafiy Furqan Bin Muhamad Fitri
“Hearing & Balance Centre (HBC) | Kuala Lumpur Their professionalism and dedication to their work make them highly recommended. I had a wonderful experience with Joanne and Ida. Very helpful. The environment is good, friendly, and good service. Most importantly, my mom can hear again!!! 👍👍👍😊”
Lim Jin Seok
“KPJ Tawakkal branch | Kuala Lumpur This is my second time using hearing aids. Been using it for more than 6 years. Wearing hearing aids is a need for me to do my daily routine. My life is not complete without my Oticon device. I am totally satisfied with Oticon Hearing Aids. It is more comfortable for me when Hearing Partners is just here near my workplace, easy to access if I need help with the device.”
Hamidah Ibrahim
“Menjalara Kepong branch | Kuala Lumpur Already using hearing aids for 9 months. The staff are very friendly and efficient, professional in their work and got one reserved parking for customers. I would recommend this place to anyone. Thumbs up 👍👍👍”
Pn Jariah Binti Kassan
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